Refund & Cancellation Policy

Last updated: April 8, 2026

1. Overview

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Because CraftYourDeck provides digital cloud-based SaaS services and downloadable digital goods, our refund policy is designed to be fair while protecting against abuse of digital assets.

2. Subscription Cancellations

You may cancel your monthly subscription at any time. When you cancel, your subscription will not auto-renew at the end of the current billing cycle. You will retain access to your account, tools, and credits until the end of your current paid period.

To cancel, navigate to your Account Settings and click "Cancel Subscription", or contact our support team.

3. Refund Eligibility

We issue refunds under the following circumstances:

• Failed Generations: If a generation action fails due to a Platform error, the Credits consumed by that action will be automatically refunded to the User's account.
• Technical Issues: If you experience significant, reproducible technical issues that prevent you from using the core functionality of the platform, and our support team cannot resolve them within 7 business days, you are eligible for a full refund of your most recent subscription payment.
• Statutory Rights: We comply with EU and UK consumer rights regulations. If you are a resident in an eligible region, you have a 14-day cooling-off period during which you can request a refund, provided you have not yet used credits to download digital files.

4. Non-Refundable Items

The following are generally non-refundable:

• Credits that have already been consumed to generate downloadable digital assets.
• Partial month usage (we do not prorate cancellations).

5. How to Request a Refund

If you believe you are eligible for a refund, please contact us at [email protected] with your account email and a description of the issue. Our Merchant of Record, Paddle, will process the approved refund, which typically takes 3-5 business days to appear on your statement.

6. Chargebacks and Disputes

If a chargeback or payment dispute is initiated without first attempting to resolve the issue with our support team, your account will be immediately suspended pending resolution. We strongly encourage you to contact us first to resolve any billing issues amicably.